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Returns & Refunds

Returns & Refunds

Welcome to the clydachfarmgroup.co.uk website returns and refunds page.

Accepting your Clydach delivery

Please always try to check your delivery upon receipt. If you are signing for goods that are damaged, please mark the delivery note as “damaged”. If you are unable to check the item at the time of delivery, please mark the delivery note as “unchecked”. Please retain the original packaging in case you need to return your purchase.

Faulty Goods

Contact us on [email protected] at your earliest convenience with your order number, which can be found on the invoice or in the confirmation email we sent at the time of purchase. Please include details of the problem and where you would like the parcel to be conveniently collected from. Whilst the products are in your possession it is your responsibility to ensure they are kept safe and available to collect. On receipt of the returned goods, Clydach will arrange to replace or refund your product as you prefer. Alternatively, please take your purchase into your local Clydach owned stores, along with the original invoice, where the product can be exchanged or refunded. Find your nearest Clydach Store »

Damaged on Delivery

In the unlikely event your product is received damaged, please contact us by email: [email protected] immediately with your order number, which can be found on the invoice or in the confirmation email we sent at the time of purchase. Please include details of the problem and where you would like the parcel to be conveniently collected from. Whilst the products are in your possession it is your responsibility to ensure they are kept safe and available to collect. On receipt of the returned goods, Clydach will arrange to replace or refund your product as you prefer. Alternatively, please take your purchase into your local Clydach owned stores, along with the original invoice, where the product can be exchanged or refunded. Find your nearest Clydach Store »

Shortages

It is your responsibility to sign for the correct number of parcels as shown on the carrier’s consignment note. Any shortages must be noted on the consignment note and notified to us by the purchaser within 3 days of delivery by emailing: [email protected]

Incorrect Goods

It is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery by emailing us: [email protected]

Cancellation

If you wish to cancel your order and your item has already been dispatched, please ensure that you return your purchase to us in its original packaging within 14 days of receipt in order to obtain a refund excluding postage costs. All shipping costs to return a cancelled order are at the cost of the consumer. Alternatively, please take your order into your local Clydach owned store with the original invoice where we will be happy to exchange or refund your item excluding postage costs. Find your nearest Clydach Store »